At NIVORA Skincare, we prioritize delivering your products quickly, safely, and sustainably. This updated shipping policy explains how we process, ship, and track your orders—both in India and internationally.
1. Order Processing
We begin processing your order within 1–3 business days.
If you place an order on a weekend or public holiday, it will be processed the next business day.
✅ Once your order is shipped, you’ll receive a confirmation email with your tracking link to monitor its journey.
2. Domestic Shipping (India)
Enjoy fast, reliable skincare delivery across India:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–4 business days (where available)
- Free Standard Shipping on all orders above ₹1500
- Orders below ₹1500 include a flat fee of ₹49
Therefore, whether you’re in Chennai, Delhi, or a small town, your NIVORA order reaches you without hassle.
3. International Shipping
Yes, we ship internationally to select countries!
- Shipping rates and estimated delivery times will appear at checkout.
- However, customs duties or taxes (if any) are the responsibility of the customer.
4. Shipping Partners You Can Trust
We work only with reliable, verified courier partners like Delhivery, Bluedart, and India Post to ensure your order arrives in perfect condition.
You’ll get a tracking number via email as soon as your order is dispatched.
5. Track Your Order
Tracking your NIVORA package is simple:
Just click the tracking link in your confirmation email and follow the updates in real time.
6. Undeliverable Packages
If an incorrect address was entered or if the package wasn’t collected, we may receive it back.
In that case, you’ll need to pay additional charges to get it re-shipped.
👉 So, always double-check your shipping details at checkout.
7. Possible Shipping Delays
Although we aim to deliver on time, unexpected factors like weather, courier delays, or customs inspections may cause delays.
Rest assured, we’ll notify you immediately if such issues arise.
8. Damaged or Lost Packages
If your package arrives damaged or doesn’t arrive at all:
- Contact us within 48 hours
- Send us a photo (if applicable) and your order number
- We’ll coordinate with the shipping partner and resolve it for you
📧 Email: support@nivora.in
📞 9. Need Support?
Our support team is always here to help you with your shipping queries:
- Email: support@nivora.in
- Phone: 81221 88236
- Website: www.nivora.in