At NIVORA, we’re committed to providing you with not just premium skincare products but also exceptional customer service. Here, you’ll find answers to some of the most common questions we receive from our valued customers. If you have additional inquiries, feel free to reach out to us directly — we’re here to help.
1. What Makes NIVORA Skincare Products Different?
At NIVORA, we focus on creating eco-friendly, cruelty-free, and high-performance skincare products. Our formulations are meticulously crafted with natural ingredients, ensuring that each product is effective, gentle, and safe for your skin. We prioritize sustainability by using eco-conscious packaging and supporting ethical sourcing. When you choose NIVORA, you’re not only investing in your skin but also in a better planet.
2. Are NIVORA Products Safe for All Skin Types?
Yes! NIVORA products are designed to be gentle yet effective for a variety of skin types. Whether you have dry, oily, sensitive, or combination skin, our products are carefully formulated to suit a wide range of needs. If you have specific concerns or conditions, we recommend performing a patch test before regular use. If in doubt, our team is always available to offer personalized advice.
3. How Do I Choose the Right Products for My Skin Type?
Choosing the right skincare products is key to achieving healthy, glowing skin. To help you make informed choices, we offer detailed product descriptions on our website, which include key ingredients and benefits. Additionally, our customer service team is always available to provide expert recommendations based on your skin concerns and preferences.
4. How Can I Track My Order?
Once your order has been shipped, we will send you a tracking number via email or SMS. You can use this tracking number on our courier partner’s website to follow your order’s journey. If you need assistance with tracking your shipment, feel free to contact our customer support team at contact@nivora.in.
5. What Is Your Return and Refund Policy?
At NIVORA, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return unused and unopened products within 14 days of delivery. For more details on how to initiate a return or to understand our refund process, please refer to our Return and Refund Policy page.
In the case of damaged or defective products, we will offer a full refund or replacement, including shipping costs.
6. How Can I Contact Customer Support?
We are always here to assist you! You can reach our customer support team in the following ways:
- Email: contact@nivora.in
- Phone: +91 81221 88236
- Address: NIVORA, Mookandapalli, Hosur, Tamil Nadu, India.
Our dedicated team is happy to answer any questions and provide guidance on your skincare journey.
7. Are Your Products Cruelty-Free?
Yes! NIVORA is proud to be cruelty-free. We never test our products on animals, and we ensure that our ingredients are sourced responsibly. Our commitment to ethical skincare is reflected in every aspect of our business, from product formulation to packaging.
8. Do You Offer International Shipping?
Currently, we offer domestic shipping across India. However, we are actively working towards expanding our services globally. Stay tuned for updates on international availability, or feel free to reach out to our team to inquire about specific shipping requests.
9. Are Your Products Free from Harmful Chemicals?
Absolutely. At NIVORA, we are committed to formulating products that are free from parabens, sulfates, synthetic fragrances, and other harmful chemicals. We prioritize the use of natural, safe, and effective ingredients to nourish your skin while ensuring our products are both gentle and high-performing.
10. Can I Subscribe to Receive Updates About New Products and Promotions?
Yes! You can easily subscribe to our newsletter by entering your email at the footer of our website or at the checkout. We’ll keep you updated on new arrivals, exclusive promotions, and skincare tips directly in your inbox. Plus, you’ll enjoy special offers reserved for our subscribers.
11. How Can I Become a NIVORA Brand Ambassador?
We love our community of skincare enthusiasts! If you’re passionate about our brand and would like to share your love for NIVORA with others, we encourage you to apply to become a brand ambassador. Please reach out to us via email at contact@nivora.in, and we’ll share details on how you can join our exclusive program.
12. How Do I Store NIVORA Skincare Products?
To preserve the integrity of our premium formulations, we recommend storing your NIVORA products in a cool, dry place, away from direct sunlight. Avoid exposure to heat or humidity to maintain the efficacy and freshness of the products.
Need Further Assistance?
If you have any other questions or need assistance, don’t hesitate to get in touch with us. We’re here to ensure your NIVORA experience is exceptional.
Contact Us:
- Email: contact@nivora.in
- Phone: +91 81221 88236
Thank you for choosing NIVORA, where your skin’s health and beauty are our top priority.