Welcome to NIVORA! By purchasing or using our products, you agree to the following Terms and Conditions. Please read them carefully before making any purchase. If you have any questions, feel free to contact us.
1. Introduction
These Terms and Conditions govern your use of our website and your relationship with NIVORA. By placing an order or using our services, you accept and agree to these terms. This document outlines your rights and responsibilities regarding our products and services.
2. Product Information
Natural Ingredients
At NIVORA, we pride ourselves on offering products made from natural ingredients. However, please note that individual results may vary, and product efficacy cannot be guaranteed.
Allergies and Sensitivities
Although our products are cruelty-free and eco-friendly, you are advised to perform a patch test if you have known allergies or sensitivities. NIVORA is not responsible for allergic reactions or any other issues arising from individual sensitivities.
Product Usage
Our products are intended for external use only, unless otherwise indicated. Always follow the usage instructions provided on the product packaging.
3. Purchasing and Pricing
Pricing
All prices on our website are in INR (Indian Rupees) and may be subject to change without prior notice. Please note that applicable taxes and shipping fees will be calculated during checkout.
Payment Methods
Payment must be made in full at the time of purchase via available methods such as credit/debit cards, UPI, and other secure payment options. For more details on secure payment, visit our Payment Security Page.
Discounts and Promotions
Promotional offers and discounts are subject to specific terms, including expiration dates and usage limits. Please review these terms before applying any coupon codes.
4. Shipping and Delivery
Shipping Locations
We currently offer shipping services within India.
Shipping Fees
Shipping costs will be calculated at checkout and added to your total order cost. Please note that shipping fees are non-refundable.
Delivery Time
Although we aim to process and ship orders within 2-5 business days, delays may occur due to factors such as courier issues, weather conditions, or other unforeseen circumstances. We will notify you promptly if any delays arise.
Lost or Damaged Items
NIVORA is not responsible for lost or damaged packages once they have left our facility. In the event of a damaged product, please contact us within 48 hours of receiving the item with supporting documentation to assist with resolving the issue.
5. Returns and Exchanges
Eligibility
We accept returns and exchanges for unopened and unused products within 7 days of purchase. To initiate a return, please contact our customer support team with your order details.
Non-Returnable Products
For health and safety reasons, personal care items that have been opened or used cannot be returned.
Return Shipping
Customers are responsible for the cost of return shipping. To ensure the safe return of items, we recommend using a trackable shipping service.
Refunds
Refunds will be issued once we receive the returned item in its original condition. Please note that shipping fees are non-refundable.
6. Product Availability
NIVORA reserves the right to discontinue or modify any product without notice. If a product is discontinued, we may offer an alternative or provide a refund if applicable.
7. Limitation of Liability
No Warranty
While we strive to provide high-quality products, NIVORA does not guarantee that our products will meet all your expectations. We are not liable for any direct or indirect damages resulting from the use of our products.
Health Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any medical conditions. We recommend that you consult a healthcare provider before using any of our products if you have a known skin condition or other health concerns.
8. Intellectual Property
All content on this website, including images, logos, and product descriptions, is the property of NIVORA. Unauthorized use of this content is prohibited. For more details on intellectual property rights, please refer to our Copyright Policy.
9. Privacy Policy
We take your privacy seriously. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
10. Changes to Terms and Conditions
NIVORA reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website or products signifies your acceptance of these updates.
11. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Tamil Nadu.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at:
- Email: support@nivora.in
- Phone: +91 81221 88236
- Address: NIVORA, Mookandapalli, Hosur, Tamil Nadu, India
Thank you for choosing NIVORA, where natural beauty meets handcrafted elegance.
For more details on how we handle your data, please see our Privacy Policy.