Premium | Eco-Friendly | Cruelty-Free Skincare
At NIVORA, we are committed to providing high-quality, sustainable, and cruelty-free skincare. If you’re not fully satisfied with your purchase, we’re here to help with a clear, professional, and customer-first return policy.
✅ Return Eligibility
We accept returns that meet the following conditions:
- Time Frame: You must initiate your return within 14 days of delivery.
- Product Condition: Items must be unused, unopened, and in their original packaging.
- Non-Returnable Items:
- Opened or used products
- Free samples or promotional items (for hygiene reasons)
🔁 How to Initiate a Return
- Contact Us: Email us at support@nivora.in or call 81221 88236 within 14 days of delivery. Provide:
- Your order number
- Product name(s)
- Reason for return
- Return Instructions: Once approved, we’ll send return packaging guidelines. Please ensure products are securely packed to avoid damage.
💳 Refund Process
- Approval & Processing: Once your return is received and inspected, we’ll notify you of your refund status.
- Timeline: Approved refunds are processed within 7–10 business days.
- Payment Method: Refunds are credited to your original payment method.
- Shipping Costs:
- Original shipping fees are non-refundable
- Return shipping costs will be deducted from the refund, unless the return is due to a defect or our error.
📦 Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number and clear photos of the issue
🔄 Replacement Duration
- Once verified, we will offer a free replacement or a full refund, including shipping costs.
- Replacement orders are shipped within 3–5 business days from approval.
🔄 Exchange Policy
We currently do not offer direct exchanges.
If you’d like to exchange a product, please return the original item for a refund and place a new order for your desired product.
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or credit card account
- Contact your payment provider
- Still no update? Email us at support@nivora.in for assistance
📞 Contact Us
Have questions or need help?
We’re always here for you.
- 📧 Email: support@nivora.in
- 📞 Call: 81221 88236
🌱 Why Choose NIVORA?
- Eco-conscious, clean beauty skincare
- 100% cruelty-free and vegan products
- Premium ingredients, responsibly sourced
- Transparent and customer-focused service